I have lost or not received my confirmation, what can I do?
If you have lost or not received your confirmation email you will need to access your Customer Area through our homepage to view and print the details of your reservation.
If you do not have your password, which is provided on your
first confirmation email, please use the 'Forgot your password?' link under the Customer Area tab on our homepage.
If you do not receive the password email, this may be due to a number of reasons;
- some email servers/firewalls may block your confirmation email.
- your anti-spam software has disallowed our mail to pass.
- you have provided an incorrect email address.
You will need to add the domain hotelsarea.com to the white list of your anti-spam software and request the password again.
If your confirmation is not present in your account and you believe you have made a booking please contact us before making another booking online.
Remember, when making numerous bookings to always use the password we issue you in your first confirmation so that all your reservations can be viewed within one Customer Area!
How do I cancel a booking?
To cancel a reservation with us please log into your Customer account using your email and password. If you have forgotten or misplaced your user details, you may enter your email address into the 'forgot your password' link and the details will be emailed to you automatically.
From inside your Customer account you have the opportunity to cancel the complete reservation and an automated email will be sent to you and the establishment. Some advice: It is best if you contact the establishment directly after you have cancelled online to confirm they have received the cancellation.
Our cancellation policy is that you are able to cancel your reservation up to 24 hours before the date of your arrival. Please note that this period starts 24 hours before the DATE of your arrival NOT YOUR ESTIMATED ARRIVAL TIME. In some cases, given different time zones, this could be up to 48 hours before your arrival date.
Most establishments will charge you a cancellation fee of the cost of the first nights accommodation for a No Show or a cancellation within less than 24 hours notice. However, each establishment has their own cancellation policy. Please contact them in the case of a cancellation to verify their terms.
Under the terms and conditions of HotelsArea.com the deposit and booking fee remains non-refundable.
What happens if I don’t show up and haven't contacted the establishment?
In the case of a No Show, the establishment will make a charge on the credit card provided. This is generally the first nights stay, but it is dependant on the policy of the establishment which is viewable in the establishment’s microsite.
Under the terms and conditions of HotelsArea.com the deposit remains non-refundable.
How do I change a booking?
To change any of your booking details you must contact the establishment directly, HotelArea.com cannot do this for you as your booking has already been confirmed online. HotelsArea.com is not responsible for any extra charges incurred due to the changes made to your confirmed booking. The contact details of the establishment are included in your confirmation. Do not cancel your booking in the Customer area as this will cancel the whole reservation.
I stayed at an establishment booked through HotelsArea.com and I have a complaint?
The establishments on HotelsArea.com are all separate enterprises and we do not own or manage them, we simply provide them with the facility to accept online reservations, so we do advise that you direct your complaint to the establishment in question during your stay. However we do take all complaints seriously, and will monitor them, and forward them in turn to the establishment.